Refund & Cancellation Policy

Our policy ensures transparent procedures for delegate cancellations, substitutions, and refund timelines.

Refund requests are available to registered delegates who submit written notice within the specified timelines below.

Email refund requests to [email protected] with your registration confirmation number.

Full refunds are available for cancellations received at least 45 days before the conference start date.

Cancellations received between 44 and 21 days prior to the conference qualify for a 50% refund.

No refunds are issued for cancellations submitted within 20 days of the conference start date.

Organizations may nominate a substitute delegate up to five days before the event at no additional cost.

Approved refunds are processed within 30 business days via the original payment method.

In cases of force majeure, refunds or credits will be evaluated based on revised event arrangements.

The Conference is not responsible for travel or accommodation expenses; please coordinate directly with service providers.

Separate agreements govern sponsorship entitlements. Refer to your partnership contract for refund terms.

Group cancellations follow the same timelines. Partial group adjustments may incur administrative fees.

Documented medical emergencies will be reviewed for possible credits toward future editions.

All communications will be confirmed via email. Keep a copy of correspondences for reference.

For refund assistance, contact +63 917 123 4567 or [email protected].